Terms of Use

Introduction and Applicability

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2021 that require publishing the rules and regulations, privacy policy and Terms of Use for access to or usage of domain name cultus.co.in (“Website”), including the related mobile site and mobile application (hereinafter referred to as “Platform”).

The Platform is owned by Cultus Innovations Private Limited; a company incorporated under the Companies Act, 2013, having its registered office at SNo.169,170/5 Tushar Res., Pimple Saudagar RhNo.04, Pimpri Waghire, Pune City, Pune - 411017, Maharashtra (hereinafter referred to as “Cultus”, “us”, “we”, “our”).

Your use of the Platform and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with Cultus and these terms and conditions including the policies constitute Your binding obligations, with us.

For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on the Platform by providing Registration Data while registering on the Platform as Registered User using the computer systems. Cultus allows the User to surf the Platform or making purchases without registering on the Platform.

By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Cultus Policies (including but not limited to Privacy Policy) as amended from time to time.

Membership Eligibility

Transaction on the Platform is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 are not eligible to use the Platform. If you are a minor i.e. under the age of 18 years, you may use the Platform or access content on the Platform only under the supervision and prior consent/ permission of a parent or legal guardian.

As a minor if you wish to transact on the Platform, such transaction on the Platform may be made by your legal guardian or parents. Cultus reserves the right to terminate your membership and / or refuse to provide you with access to the Platform if it is brought to Our notice or if it is discovered that You are under the age of 18 years and transacting on the Platform.

User Account, Password and Security

If You use the Platform, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or not in accordance with this Terms of Use, We shall have the right to indefinitely suspend or terminate or block Your access on the Platform.

If there is reason to believe that there is likely to be a breach of security or misuse of Your account, We may request You to change the password or we may suspend Your account without any liability to Cultus, for such period of time as we deem appropriate in the circumstances. We shall not be liable for any loss or damage arising from Your failure to comply with this provision.

In the event of a device being associated with multiple logins or sign ups, as a measure to enhance customer's security and privacy as well as safeguarding your sensitive information for any potential risks, Cultus sometimes consider moderating users and their association with devices while using the Cultus app or website.

Your mobile phone number is treated as Your primary identifier on the Platform. It is your responsibility to ensure that Your mobile phone number and your email address is up to date on the Platform at all times. You agree to notify Us promptly if your mobile phone number or e-mail address changes by updating the same on the Platform through an OTP verification. You agree that Cultus shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your Account in cases, including, where You have failed to update Your revised mobile phone number and/or e-mail address on the Platform. You agree to immediately notify Cultus of any unauthorized use/breach of your password or account.

If You share or allow others to have access to Your account on the Platform, by creating separate profiles under Your Account, or otherwise, they will be able to view and access Your Account information, You shall be solely liable and responsible for all the activities undertaken under Your Account, and any consequences therefrom.

Platform Services and Roles

  • All commercial/contractual terms, including without limitation the price, payment methods, payment terms, delivery timelines, warranties, and after-sales service, are offered by and agreed to solely between Buyers and Sellers. Cultus does not determine, advise, or interfere with such terms.
  • Transactions, the Transaction Price, and all related commercial terms (including delivery, dispatch, warranties, and after-sales service) are strictly principal-to-principal arrangements between the Buyer and the Seller. Cultus merely provides a payment facility to support completion of such transactions. Use of this facility shall not render Cultus liable or responsible for non-delivery, non-receipt, non-payment, damage, breach of representations or warranties, failure of after-sales service, or fraud relating to the products and/or services offered on the Platform.
  • Cultus does not make any representation or warranty as to the quality, value, salability, suitability, legality, or fitness of the products or services listed on the Platform. All such risks lie exclusively with the Seller and Buyer.
  • At no time shall Cultus hold any right, title, or interest in any product sold through the Platform, nor shall Cultus have any obligations or liabilities under any contract concluded between Buyers and Sellers.
  • Any recommendations, product suggestions, or consumer insights generated through Cultus’s AI systems are provided solely for convenience. Such recommendations do not constitute endorsements, warranties, or guarantees regarding the product’s quality, performance, or suitability. Users are advised to exercise their independent judgment before making purchase decisions.
  • In the event of technical errors, typographical mistakes, or incorrect product information, including pricing errors, the Seller (or Cultus, where applicable) reserves the right to cancel the affected order(s).
  • Cultus may provide tools that enable Users and Brands to engage with each other and with communities of interest. Cultus only facilitates such interactions and is not responsible for the accuracy, completeness, or legality of content shared by Users or Brands in community spaces.
  • You agree to release and indemnify Cultus, its officers, directors, and representatives from any costs, damages, liabilities, or consequences arising out of transactions, interactions, or disputes between Users of the Platform or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Communications

When You use the Platform or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

User Conduct

By accessing or using the Platform, you agree and confirm that your conduct shall at all times comply with the following principles:

  • You shall not host, display, upload, modify, publish, transmit, update or share any information which:
    • belongs to another person and to which You do not have any legal right;
    • is harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
    • is misleading, false, or inaccurate in any manner;
    • involves the transmission of junk mail, chain letters, or unsolicited mass mailing or spamming;
    • promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous speech;
    • infringes or violates the intellectual property, privacy, publicity, or other proprietary rights of third parties;
    • contains restricted, password-protected, or hidden pages or content not linked from another accessible page;
    • provides instructions for unlawful acts including but not limited to making weapons, violating privacy, or creating malicious software;
    • attempts to gain unauthorized access to, or exceeds the scope of authorized access for, the Platform or user accounts, communities, profiles, or solicits passwords or other sensitive information for unlawful purposes;
    • interferes with or disrupts another user’s enjoyment of the Platform or related services;
    • violates any applicable law in force;
    • threatens the sovereignty, integrity, defence, or security of India, friendly relations with foreign nations, public order, or incites the commission of a cognizable offence;
    • causes liability to Cultus or adversely affects our service providers, partners, or affiliates.
  • A User may be considered fraudulent or loss to business due to fraudulent activity if any of the following scenarios are met:
    • failure to respond to payment verification communications;
    • User fails to produce adequate documents during the payment details verification misuse of another user’s contact information (email, phone, etc.);
    • provision of invalid or false contact/address details;
    • misuse of promotional codes, vouchers, or offers not legitimately associated with the user’s account;
    • returning incorrect, damaged, or substituted products;
    • refusal to pay for confirmed orders;
    • involvement in theft, misappropriation, or fraudulent order collection;
    • engaging in activities designed to deliberately cause loss of revenue or disrupt Cultus operations;
    • excessive or abusive product returns beyond normal usage patterns;
    • repeated requests for unwarranted monetary compensation based on false or misleading claims.
  • Cultus reserves the right to cancel any order that is reasonably identified as a “Bulk Order” or “Fraudulent Order” at any stage, including after placement but before delivery, if they meet one or more of the following criteria (illustrative, not exhaustive):
    • Purchases made for resale or commercial purposes.
    • Multiple orders placed for same product at the same address
    • Bulk quantity of the same product ordered
    • Orders with invalid or unverifiable details.
    • Orders placed through false information, misuse of vouchers, or any malpractice.
    • Orders exploiting system errors, glitches, or loopholes.
  • You shall not use the Platform for any unlawful, fraudulent, or abusive purpose; including activities that cause disruption, annoyance, or damage to other Users or to the Platform itself.
  • You shall comply at all times with all applicable laws, including the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, the Goods and Services Tax laws, and any other domestic or international law as applicable.
  • Any content you post, upload, or share on the Platform shall be your sole responsibility and must not infringe any intellectual property, privacy, or other legal rights of third parties. The Company shall not be responsible or liable for User-generated content, and reserves the right to remove any content at its discretion.
  • Cultus reserves the right to suspend, restrict, or terminate any user account found engaging in the above activities, in addition to pursuing legal remedies where appropriate.

AI User Disclaimer

Cultus uses artificial intelligence and data analytics to curate suggestions based on your browsing history, purchase patterns, and interactions. These recommendations are generated automatically and are intended to enhance your shopping experience.They do not constitute professional advice or guaranteed outcomes, and the Company shall not be liable for reliance placed on such suggestions. You are encouraged to exercise discretion before making any purchase decision.

Products and Services

  • All products and services listed on the Platform are made available by independent Sellers, and Cultus acts only as a facilitator between Sellers and Buyers. Product descriptions, images, specifications, and other content are provided by Sellers and are intended solely for informational purposes. While we make reasonable efforts to ensure accuracy, Cultus does not warrant that such information will be complete, reliable, current, or error-free. Product availability is subject to stock, and Cultus and/or the Seller reserves the right to modify, suspend, or discontinue any product or service at any time without notice.
  • Sellers are solely responsible for ensuring that products offered on the Platform are genuine, lawful, and do not infringe third-party rights. Any errors, inaccuracies, or omissions in product or service listings, including pricing and availability, may be corrected by Cultus without prior notice, and orders affected by such errors may be cancelled or refunded in accordance with our Cancellation, Return, and Refund Policy.

Orders and Pricing

  • Placing a product in your shopping cart or initiating checkout does not constitute acceptance of your order. An order shall be deemed confirmed only when it has been accepted and processed by the Seller and/or Cultus.
  • All prices displayed on the Platform are in Indian Rupees (INR) and are inclusive of applicable taxes, unless stated otherwise. Additional charges, such as shipping fees, convenience charges, or COD handling charges, may apply and will be displayed at the time of checkout.
  • Cultus and Sellers reserve the right to revise pricing, promotions, or discounts at their sole discretion and without prior notice. In the event of typographical errors, system glitches, or incorrect pricing, Cultus reserves the right to cancel or refuse any order placed at the erroneous price, regardless of order confirmation status.
  • Orders may also be cancelled by Cultus or Sellers due to unavailability, regulatory restrictions, payment issues, or suspected fraudulent activity. Buyers may cancel their orders in accordance with our Cancellation, Return, and Refund Policy.

Delivery and Shipping

  • Cultus facilitates delivery of products through Transporters; however, the responsibility for timely delivery remains with the respective Sellers and their authorized shipping providers. Delivery timelines displayed on the Platform are only estimates and may vary due to factors beyond our control, including but not limited to location, Seller handling time, courier delays, or unforeseen circumstances. Shipping charges, if applicable, will be communicated at the time of checkout. Risk of loss and title to the products shall pass to you only upon successful delivery at your designated address. Delivery may be restricted to certain pin codes or regions, and orders placed outside serviceable areas may be cancelled. In case of failed or refused deliveries due to reasons attributable to you, Cultus and/or the Seller reserves the right to cancel the order and levy applicable charges, with prepaid amounts being refunded in accordance with our Refund Policy. Cultus shall not be liable for delays, damages, or loss caused during transit by Transporters, though reasonable efforts will be made to assist you in resolving such issues.
  • You agree and acknowledge that any claims regarding order delivery, including non-receipt or non-delivery of an order or disputes regarding signature verification in proof of delivery, must be notified to Cultus within seven (7) days from the alleged date of delivery as reflected on the Platform. Failure to notify within the specified period shall be deemed as conclusive proof of delivery for that transaction, and you shall be barred from raising further claims. Cultus, acting only as a facilitator between you and the Seller/Transporters, disclaims liability or responsibility for any claims of non-delivery, non-receipt, or signature-related disputes raised beyond this period.
  • You acknowledge that all purchases of the products are direct transactions between you and the Seller. The Transporter is not a party to the sale and assumes no title, interest, or rights in the products. Ownership transfers to you when the products are handed over to the Transporter by the Seller. Once the Seller hands over the products to the Transporter for delivery, the ownership of, products is immediately transferred to you. The Transporter’s role is strictly limited to providing logistics and delivery services, and the Transporter shall not be considered a buyer or seller of the products. The contract of sale exists solely between you and the Seller.
  • You agree that once you accept delivery of the products at the delivery location, it shall be deemed that the Transporter has completed all its contractual obligations as Product a Logistics service provider. Your acceptance of delivery of products shall constitute deemed approval of the fact that the consignment has been received in full and intact condition. For COD orders, delivery shall be deemed to be completed once the payment is done.
  • The Transporter is a “Goods Transport Agency” under the GST laws, Good Transport Charges will be charged along with applicable taxes (wherever applicable).

Reward Points and Credit Policy

Reward Points (“Credits”) earned through purchases, loyalty programs, or promotional campaigns may only be redeemed for eligible purchases made through your registered account on the Platform. Credits are non-transferable, non-encashable, and cannot be used across multiple accounts, bank accounts, or wallets. The validity, redemption rules, and expiry of Credits shall be as per the Company’s policy, which may be updated from time to time. In the event of termination of your account for any reason (including breach of Terms of Use), all unutilized Credits shall stand forfeited without any obligation on the Company to compensate you.

Content and Intellectual Property

  • All rights in and to the Platform, including its design, layout, software, AI systems, features, text, graphics, logos, images, icons, interfaces, and other content (collectively, “Cultus Content”), are the exclusive property of Cultus Innovations Private Limited or its licensors. Except as expressly permitted, you may not copy, reproduce, distribute, modify, create derivative works of, publicly display, or exploit Cultus Content in any form without our prior written consent.
  • This site is controlled and operated by Cultus and products are sold by respective Sellers. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Platform is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Platform or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
  • If you submit reviews, comments, feedback, or other content (“User Content”) on the Platform, you grant Cultus a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, publish, and display such User Content in connection with operating and promoting the Platform. You represent and warrant that you own or have the necessary rights to provide such User Content.

Cancellation, Returns and Refunds

  • You may cancel your order within the time frame specified on the Platform for the respective product, subject to the Seller’s cancellation policy. Cultus and the Seller reserve the right to cancel orders, in whole or in part, for reasons including but not limited to product unavailability, pricing or stock errors, payment issues, fraudulent or suspicious transactions, or delivery location restrictions. In such cases, you will be notified, and any amount paid will be refunded in accordance with the Seller’s refund policy.
  • The eligibility of a product for return, replacement, or exchange is determined by the Seller of that product. Each Seller’s policy, including the applicable return/replacement window, is displayed on the product detail page. Only products that meet the conditions specified by the Seller (such as being unused, in original packaging, and with tags/labels intact) will be accepted for return. Items such as innerwear, personal care products, and other non-returnable categories may not be eligible.
  • Refunds, where applicable, will be processed by Cultus only as a facilitator, upon confirmation and authorization from the Seller. For prepaid orders (made via credit/debit cards, net banking, UPI, wallets, or reward points), refunds shall be initiated and processed by Cultus as a facilitator. Such refunds will ordinarily be credited back to the original source of payment; however, Cultus reserves the right to process refunds through an alternative source (such as wallet credits, vouchers, or other methods) at its discretion. For Cash on Delivery (COD) orders, refunds shall be processed directly by the Seller to your verified bank account or UPI ID (or any alternative source determined by the Seller), and under no circumstances in physical cash. Refund timelines may vary depending on the Seller’s refund policy, the payment method, and the bank/payment provider involved. Cultus shall not be responsible for any delay, failure, or deficiency in refund processing arising out of banking issues, payment gateway errors, or delays attributable to the Seller.
  • Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees, and any additional charges such as platform fees, convenience fees, shipping fees, or any other non-product costs are strictly non-refundable.
  • Certain products may not be eligible for cancellation, return, or refund due to their nature (e.g., perishable items, customized products, digital goods, final sale/clearance items). Such exceptions shall be clearly specified on the product page.
  • In case of disputes regarding returns or refunds, Cultus will make reasonable efforts to mediate between you and the Seller, but the Seller’s decision shall be final and binding to the extent permitted by law.

Payment

  • All payments for purchases made on the Platform must be made through the payment methods available at the time of transaction. Cultus accepts payments via credit/debit cards net banking, UPI, Cultus-issued gift cards or vouchers, and reward points/credits earned under our loyalty program, which may be redeemed in accordance with our Rewards Policy. Cash on Delivery (“COD”) may be offered on select orders, subject to order value, location, and other conditions determined by Cultus and Seller. By choosing any payment method, you authorize our third-party payment processors to process the transaction on your behalf. Cultus reserves the right to add, remove, or limit payment options for certain products, categories, or users at its sole discretion without prior notice. An order shall be deemed confirmed only upon successful receipt of payment confirmation by Cultus or its payment partners.
  • All payments for products purchased on the Platform shall be made in Indian Rupees (INR) through the authorized payment methods provided. Cultus acts only as a facilitator of payment collection and remittance. We are not a banking or financial institution and shall not be liable for any delay, failure, or error arising from your bank, payment gateway, or third-party service provider.
  • By providing payment details, you confirm that you are the lawful owner of the account/card/wallet used. Cultus reserves the right to request identity or address proof for verification before processing certain transactions, particularly high-value or suspicious orders.
  • All payments are subject to compliance with applicable laws, including but not limited to the Reserve Bank of India (RBI) guidelines, the Information Technology Act, 2000, the Payment and Settlement Systems Act, 2007, Anti-Money Laundering laws, and the Income Tax Act, 1961. For high-value transactions, Cultus may request additional information or documents as required by law. All payments made on the Platform are subject to applicable taxes, including GST, and any duties or levies as mandated by law, which shall be borne by the User.
  • By initiating a Transaction on the Platform, You acknowledge and agree that You are entering into a legally binding and enforceable contract with the Seller for the purchase of products and/or services using the Payment Facility. You shall pay the Transaction Price through your issuing bank, payment instrument, or such other mode as enabled by the Payment Facility, to the Seller.
  • Cultus reserves the right to disable or restrict Cash on Delivery for certain orders, users, or locations at its discretion. Any misuse of vouchers, promo codes, reward points, or payment instruments shall render the transaction invalid and may lead to suspension of the User’s account.
  • Any issues related to failed transactions, double debits, chargebacks, or unauthorized charges must be taken up with your issuing bank or payment provider. Cultus shall not be responsible for any loss arising out of banking or network failures. While We adopt secure encryption and payment gateway practices, we shall not be liable for unauthorized transactions or security breaches beyond our reasonable control.
  • Cultus reserves the right to cancel any order in case of pricing errors, incomplete payments, chargebacks, or suspicious transactions, without liability other than refunding the amount received, if any. By completing a payment, Users also agree to be bound by the terms and policies of our authorized third-party payment processors.

Disclaimers and Limitation of Liability

  • All materials, products (including software), and services made available through the Platform are provided on an “as is” and “as available” basis, without any representations or warranties, express or implied, unless expressly stated in writing. Cultus does not guarantee that (i) the Platform will be available at all times or without interruptions, or (ii) the information provided will always be complete, accurate, or error-free.
  • Products sold on the Platform are subject to applicable State laws. If a Seller is unable to deliver a product due to legal restrictions, the Seller shall refund or provide credit, if applicable for any advance received. Cultus is not responsible for the quality, safety, legality, or functionality of products offered by third-party Sellers, and all contracts of sale are strictly between the Buyer and the Seller.
  • AI-driven recommendations, insights, or suggestions provided on the Platform are only indicative and should not be solely relied upon for purchase decisions. While Cultus makes reasonable efforts to minimize bias and inaccuracies, outcomes may vary, and unintended errors may occur.
  • To the maximum extent permitted by law, Cultus shall not be liable for any indirect, incidental, consequential, or special damages (including loss of profits, goodwill, data, or business opportunities) arising out of your use of the Platform. Our liability, if any, shall be limited to cases of gross negligence or willful misconduct.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms of Use. Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Governing Law and Jurisdiction

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at Pune. The place of jurisdiction shall be exclusively in Pune.

Dispute Resolution

In the event of any dispute, claim, or grievance arising out of or relating to your use of the Platform, any transactions made thereon, or these Terms of Use (“Dispute”), you agree to first contact our Customer Support team at clothingcultus@gmail.com and provide a written description of your issue. Cultus shall make best efforts to resolve such Dispute internally within 30 (thirty) days of receipt of your complaint. If the Dispute remains unresolved, it may be referred to and finally resolved by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration shall be conducted by a sole arbitrator appointed mutually by you and Cultus, failing which in accordance with the Act. The seat and venue of arbitration shall be Pune and the language of proceedings shall be English. The arbitral award shall be final and binding on the parties. Nothing in this clause shall deprive you of your rights as a consumer under applicable law, including the right to approach the appropriate Consumer Forum under the Consumer Protection Act, 2019. Cultus, however, encourages amicable resolution through the above mechanism before recourse to statutory remedies. These Terms of Use shall be governed by and construed in accordance with the laws of India. Subject to the arbitration clause above, the courts at Pune shall have exclusive jurisdiction.

Amendments

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Miscellaneous

  • Entire Agreement

    These Terms, together with our Privacy Policy and any other legal notices published on the Platform, constitute the entire agreement between you and Cultus concerning your use of the Platform and supersede all prior agreements, whether written or oral, relating to the same subject matter.

  • Severability

    If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

  • Waiver

    Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

  • Force Majeure

    We shall not be liable or responsible for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, acts of government, war, terrorism, labour disputes, Internet or telecommunication failures, or power outages.

  • Notices

    All notices, requests, and other communications required or permitted under these Terms shall be in writing and delivered to the contact information provided by either party.

  • Relationship of Parties

    Nothing in these Terms shall be construed as creating any partnership, joint venture, employment, or agency relationship between You and Cultus.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

  • Grievance Officer:
  • Email: clothingcultus@gmail.com
  • Address: SNo.169,170/5 Tushar Res., Pimple Saudagar RhNo.04, Pimpri Waghire, Pune City, Pune - 411017, Maharashtra

Queries

If you have a query, concern, or complaint in relation to the Terms of Use, please contact us at the contact information provided above.