Return Policy

At Cultus, we aim to make your shopping experience smooth and reliable. Since we host products from multiple independent brands, return eligibility may vary slightly from product to product. This policy explains how returns work on our platform.

Return Eligibility

Returns are accepted for eligible products in cases such as:

• You received a damaged or defective item
• You received the wrong product
• The product has a manufacturing defect
• The product does not match the description shown at the time of purchase

All return requests must be raised within the return window mentioned on the product page.

Brand-Specific Return Policies

Cultus works with multiple brands, and each brand may have its own return rules.

• Some products may be fully returnable,
• Some may be exchange-only,
• And some may be marked as non-returnable due to hygiene or category restrictions.

The applicable return policy for each product is clearly mentioned on its product page and applies to that order.

While return approval may depend on the brand’s policy, Cultus remains your single point of contact to ensure the process is smooth and transparent for you

How to Initiate a Return

1. Go to My Orders and select the item you want to return
2. Choose the reason for return and submit your request within the allowed timeframe.
3. Our team will review the request and guide you through the next steps.

In some cases, you may be asked to share images or videos of the product for quicker verification.

Return Conditions

To be eligible for a return:

• The product must be unused, unwashed, and unaltered.
• All original tags, packaging, and accessories must be intact.
• The product should be returned in the same condition as delivered.

Returns may be rejected if these conditions are not met.

Non-Returnable Items

Certain items cannot be returned due to hygiene, safety, or brand restrictions, including but not limited to:

• Innerwear and socks
• Accessories
• Personal care items
• Products marked as non-returnable on the product page
• Items purchased during clearance or final sale (unless defective)

Return Pickup and Shipping

• For approved returns, pickup may be arranged depending on your location and the brand’s policy.
• In some cases, customers may be required to self-ship the product as per the provided instructions.
• Return shipping responsibility may vary based on the reason for return and the applicable brand policy.

Quality Check and Approval

All returned items go through a basic quality inspection once received. Returns that fail this check may not be eligible for a refund or exchange.

Policy Updates

Cultus reserves the right to update or modify this Return Policy at any time. Any changes will be reflected on this page and will apply to future orders.